Workplace productivity is hard to come by these days, but it’s not hard to see why that’s the case. We live in an age of competing priorities: an age when we’re faced with both tougher demands and more distractions at…
As someone who works in HR, you don’t have to be reminded of the importance of training in one’s career. It’s something you’re expected to advocate; something you know by heart. Learning and development (L&D), after all, are a crucial…
There is an old saying that goes, “It’s not what you know, it’s who you know.” Although we know better than to think that this bit of wisdom is always true, we can’t deny the importance of building and expanding…
An updated employee handbook is like the well-built foundation of a sturdy building: it holds everything in place and survives the test of time. Everything changes, especially in the workplace. Labor and tax laws get amended. Technology evolves. Companies rebrand…
A tricky part of being in HR is that the world thinks you’re faultless — perfect, so to speak — when, in fact, you’re not. Just like everybody else, you make mistakes. But unlike regular employees and middle managers, your…
While agents, salespeople, and the rest of the company have the satisfaction of customers to take care of, we in HR have that of our companies’ employees. And to gauge how we’re doing, we conduct employee satisfaction surveys; we measure…
The first step toward change, says psychotherapist and writer Nathaniel Branden, is awareness. That’s also true for managing employee complaints. We’re used to resolving workplace issues as they come, but as HR managers, we’re also expected to have foresight: to…
Dealing with employee complaints proves to be one of the toughest parts of being an HR manager. In worst cases, it means having to face so many things at once: a gap in the company’s policies, an error caused by…
Great employers don’t rely on luck in finding and keeping the right talent. Instead of leaving things to chance, they spend huge amounts of resources in hiring and retaining excellent people. The best products and services, after all, can only…